Terms and Conditions



Effective as of 31/05/2023.

1. Definitions

The following definitions are used in these Terms. Where these terms are used, they shall have the meaning set out below.

Account: shall have the meaning set out in clause 4.1.

Booking: a booking made by you through the Platform for one or more Services.

Booking Acknowledgement: shall have the meaning set out in clause 5.3.

Children: means person(s) under the age of 16 and Child shall be constued accordingly.

Conditions of Carriage: means the conditions with which every person who uses the Services must comply with when making a Booking and when travelling in a Vehicle, as is set out at clause 8.

Contract: shall have the meaning set out in clause 5.2.

Customer, you: the customer using the Website to make aBooking. Sometimes refered to as the Rider, interchangeably.

Force Majeure Event: any act or event beyond our (or, where relevant, the Supplier's) reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

Payment Method: the valid payment voucher, debit card, credit card or direct debit provided by you at the time that you make a Booking and/or create an Account.

Platform: the booking platform provided by Zeelo on the Website through which Customers can make Bookings.

Privacy Policy: our privacy policy, as may be updated from time to time and as is hosted on the Website at https://zeelo.co/uk/privacy-policy 

Repair Charges: shall have the meaning set out in clause 7.4.

Supplier: means a carefullyselected third party private hire or coach transport operating company on whosebehalf Zeelo acts as agent in relation to the provision of the Services.Sometimes refered to as the Operator, interchangeably.

Travel Bundle: a subscription entitling you to a weekly or monthly allocation of Travel Credits which you can use to book Services on the Platform.

Travel Credits: a credits which can be used to pay for a Booking.

Trip: means the transport service provided pursuant to a Booking made by the Customer. Also refered to as Services.

Terms: these terms and conditions, as may be varied by us from time to time in accordance with clause 22.2.

Vehicle: means a coach, minibus, bus, van or other similar vehicle operated by a Supplier in the provision of the Services.

Website: the website at https://www.zeelo.co

Zeelo, we, us: Zeelo Limited, full details of which are set out in clause 2.


2. About us

2.1 We operate and make available to you the Platform subject to these Terms. We are Zeelo Limited, a company registered in England and Wales under company number 10274913. Our registered office is Building 423 - Sky View (Ro) Argosy Road, East Midlands Airport, Derby, England, DE74 2SA.

To contact us if you have any questions about these Terms or our Services please use the contact details set out at clause 24.

3. About the website and these terms

Your use of the Website and the completion of any Booking is subject to your compliance with these Terms (together with the documents referred to it herein). Our collection, storage and processing of any any personal data provided to us by you on our Website is subject to the terms of our Privacy Policy, the current version of which can be found at https://zeelo.co/uk/privacy-policy

Making bookings and using the plaftorm

4. About You

4.1 To access the Platform, you will need to create an account on the Website (Account).

4.2 When creating an Account, you will be asked to enter your email address (which will become your username) and a password will either be be generated by us and sent to you by email to the registered email address or you will be asked to enter one. Your password will be unique to you and you must keep your password confidential. Only one Account per email address may be created.

4.3 You are responsible for your all activities, including all Bookings undertaken through your Account, including the use of your username and password. Any Booking which is made through your Account shall be deemed to be made by you.

4.4 By making a Booking on the Platform, you warrant and represent that you have the authority and legal right to use any Payment Method used to purchase the Booking.

4.5 It is strongly advised that you share and maintain a contact telephone number when registering and within your profile so that Zeelo can contact you with trip-related status information and safety-related updates.

4.6 Zeelo provides enhanced functionality for parents/guardians to add individual children to their account to help manage their individual bookings. This structure provides an opt-in ‘follower’ function to enable parents/guardians to receive in-service notifications specific to each child’s travel.

5. Bookings through the platform

5.1 We operate the Platform only and do not directly provide the Services ourselves. You acknowledge that we act as a disclosed agent of the Suppliers who offer their Services through the Platform.

5.2 After you request a Booking we shall review or process your request. We shall then either accept or reject the Booking, following which you shall receive an e-mail from us confirming acceptance of the Booking (Booking Acknowledgement) acknowledging that we have received your order for Services. No contract is formed until we have confirmed that the Booking has been accepted.

5.3 For the avoidance of doubt, we do not provide transportation services ourselves, and we are not a transportation provider or operator. We act as an intermediary between you and the Supplier only.

5.4 There are a number of ways to make Bookings through your Account. These options include: 
a) a Booking made for a single Service on a one-off basis; and 
b) a Booking made through a Travel Bundle.

5.5 We reserve the right to modify or otherwise amend our Services at any time in our discretion. Where we do so, we shall use all reasonable endeavours to ensure that such changes do not materially disadvantage you. 

5.6 You may not make a Booking on behalf of any third party, unless you are the parent or legal guardian of a Child who will be the passenger. 

6. Travel bundles

6.1 In certain circumstances, such as where you have been referred by a school or employer or where it is offered on our Website, you may be able to purchase Travel Bundles. The purchase of a Travel Bundle is subject to these Terms and any additional terms set out at the point that you purchase the Travel Bundle. After purchasing a Travel Bundle, Travel Credits shall be added to your Account. Travel Credits can be used in lieu of making a payment when making a Booking, if available on the customer’s account.

6.2 The following terms shall apply to any Bookings which are made with a Travel Bundle:

6.3 Your subscription starts on the date that you sign up for the Travel Bundle and submit payment via a valid Payment Method or reactivate a pre-existing subscription.

6.4 Travel Credits may only be eligible for certain Bookings associated with that specific Travel Bundle, as may be more particularly described at the point that the Travel Bundle was purchased.

7. The services

7.1 Any special requests relating to a Booking, including any special travel arrangements, health or mobility issues should be communicated by you through the Platform. We will consider any such requests on the behalf of the relevant Supplier (acting in its absolute discretion). In particular, the Supplier shall not be required to fulfil any requests which would increase its obligations or liability (unless it is required to do so by law) when supplying the Services.

7.2 Children shall only be permitted to travel on any of the Services when accompanied by an adult or where their travel has been approved by their parent or legal guardian and the Booking has been made by their parent or legal guardian.

7.3 By making a Booking and using the Services you shall be deemed to accept our Conditions of Carriage. Our Suppliers reserve the right to refuse to transport or cease to transport any Passenger who is in breach of the Conditions of Carriage may require such a Customer to alight from a Vehicle. 1.1   If such conduct or breach of the Conditions of Carriage are reported to us, we may suspend or terminate your Account pending further investigation and you may be prohibited from using the Services in the future. Such decisions will be made by Zeelo in conjunction with the Client/Organisation.

7.4 Our Suppliers may charge reasonable repair or cleaning charges plus £100 (Repair Charges) representing a pre-estimate of the typical damages, costs and loss of earnings suffered by a Supplier in the event of spillages in or in the event that any Customer vomits in or otherwise soils, contaminates or damages any Vehicle. 1.1   The Client/Organisation shall be liable for the Repair Charges, but they may at their own discretion recharge such costs to the party responsible for the damage.

7.5 The Services are operated on a private, invitation only basis and are not open to use by the general public.

7.6 We are not responsible for ensuring that the Services are suitable for your purposes (even if you have told us what those purposes are).

8. Conditions of carriage

It is a condition of all Contracts that any person using any Services shall:
a) be responsible for their acts and omissions while travelling in a Vehicle;
b) not be intoxicated while using the Services;
c) not consume alcohol, smoke, vape or use electronic cigarettes or any drugs or illicit materials in any Vehicle;
d) not play any music or a musical instrument in any Vehicle except with the permission of the driver;
e) remain responsible for their own luggage and personal belongings at all times, whether such luggage is stored within the passenger area or any boot or luggage hold of a Vehicle;
f) not obstruct the entry, exit or passage of any other passenger;
g) not behave in a disorderly, inappropriate, threatening or abusive manner or otherwise be a nuisance or cause a distraction to the driver or any other passenger;
h) have a valid ticket for the entirety of their journey from the perspective of Zeelo;
i) wear a seatbelt at all times whilst in the Vehicle (to the extent that one is available and provided by law);
j) unload and load their own luggage;
k) comply with the directions of the driver;
l) inform the driver if feeling unwell;
m) return to the Vehicle punctually and before the time stated by the driver in the event that the Vehicle stops at a service station or makes any other rest stop;
n) ensure that their luggage and possessions are safe to handle and are not likely to cause injury or harm to the driver, another passenger or any other person; 
o) not film or record inside the Vehicle at any time; 
p) be liable for any reasonable repair or cleaning charges arising as a result of any soiling, contamination or damage of the vehicle they cause to a Vehicle;
q) and not bring any of the following on the Vehicle unless agreed with Zeelo in advance:

a. drugs (other than lawful medicines for which you have a prescription, if applicable);
b. alcohol;
c. items with large lithium batteries, including but not limited to electric scooters or hoverboards;
d. pushchairs or prams which cannot be folded;
e. non-folding bicycles;
f.weapons of any kind (excluding articles of faith should be kept under clothing or within luggage at all times throughout the journey).
g. bombs, ammunition or explosives;
h. corrosive, highly acidic or caustic substances or solvents;
i. any items which cannot be carried on a Vehicle as a matter of law;
j. any items which, in the driver’s opinion, are or may be unsafe and/or which are likely to cause injury, offence or damage to any persons or property; or
k. any items which emit a strong odour.

9. Prices and payment

9.1 Details of the prices for the Services and any other charges shall be set out on the Platform and made available to you at or prior to the point of creating your Booking.

9.2 The prices on the Platform are subject to change at any time. The final price for the Services shall be that which was set out at the point that you made your Booking, as shall be confirmed within the Booking Acknowledgement. It is a condition of the Contract that you pay the price and you agree and undertake to make such payment using a Payment Method.

9.3 We may, from time to time, issue discount or promotional codes or vouchers which may discount the prices payable for a Booking. Such discount codes and vouchers are subject to any terms that may attach to them and may be withdrawn at any time without notice. Such codes and vouchers must be entered at the time of making the Booking and cannot be applied retrospectively. 

9.4 Anything which is not expressly stated as being included in the price on the Platform shall not be provided as part of that Booking.

9.5 The prices that you pay shall be held by Zeelo on trust for the Supplier until such time that the relevant Booking has been completed. Such funds shall then be released to the relevant Supplier.

9.6 We reserve the right at all times to modify or cancel a Booking as a result of non-payment or payment reversal.

9.7 All amounts due shall be paid in full without any set-off, counterclaim, deduction or withholding to Zeelo as the disclosed agent of the Supplier.

10. Lost property

10.1 Where lost property is identified in a Vehicle and ownership of that item can be determined by the relevant Supplier, the owner shall be notified and the Supplier shall use commercial reasonable endeavours to return the item at your expense.

10.2 Where property is found and ownership of it cannot be easily determined from an inspection of it, the property shall be stored for a period of 14 days and thereafter the relevant Supplier shall be entitled to sell, destroy or otherwise dispose of such property, as it sees fit acting in its absolute discretion.

11. Our liability

11.1 We shall use commercially reasonable endeavours to verify the information which is placed by the Suppliers onto the Platform. We shall not, however, be liable to you should any such information be incorrect or misleading. Your primary recourse for any breaches, mistakes, misrepresentations or any errors in the service shall be against the Supplier. 

11.2 As part of our verification checks against Suppliers, we ask each Supplier to provide certain documentation relating to its insurance policies and any other policies, checks, procedures or documentation which it is required to have undertaken and/or to have in place by law or any regulations. We accept any such documentation provided by a Supplier in good faith and Zeelo shall not be liable in the event that it is later found that any such documentation was incorrect, untrue or fraudulently provided, that any information in such documents is inaccurate or incorrect, or that such documentation was not valid at the time of a claim against the Supplier.

11.3 You may request copies of any regulatory records which we hold in relation to a particular Supplier and we may, at our sole discretion or where we have a legal obligation to do so, provide you with such copies. We reserve the right to charge an administration fee in respect of any such copies that we provide, unless it is unlawful for us to make such a charge.

11.4 Nothing in these Terms is intended to limit or excludes Zeelo or any Supplier's liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) anything else which cannot be limited or excluded by law.

11.5 The Customer hereby agrees and acknowledges that Zeelo shall under no circumstances be held liable for the act or omission of any Supplier, including but not limited to any breach of any Contract made between the Customer and the Supplier or in any other way in connection with a Booking, including for the negligence or breach of statutory duty by the Supplier, other than as expressly set out in clause 11.4. 

11.6 Subject always to clause 11.4, we and all Suppliers shall under no circumstances whatsoever be liable to you for any losses, costs, damages or liability, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for: (a) any loss of profit, revenue or anticipated savings; or (b) any indirect, special or consequential losses; (c) any inability to use the Platform (including any losses arising from your inability to make or change a Booking); (d) any loss of amenity or lost opportunity; and, if you are a business user, neither Zeelo nor any Supplier shall be liable for: (e) business interruption; (f) loss of anticipated savings; or (g) loss of business opportunity, goodwill or reputation.

11.7 Notwithstanding clause 11.5 and subject always to clause 11.4 and 11.6, our total liability: 
a) in respect of all loss or damage arising under or in connection with each Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not (unless otherwise agreed in writing between the parties) exceed the price of the Booking paid by you to us; and
b) in respect of all other loss or damage other than that which is set out in clause a) above shall be limited to the greater of (i) £100; and (ii) the total sum amounts paid to us by you in respect of Bookings in the 12 months prior to the cause of action which gives rise to your claim. 

11.8 Subject to clause 11.4, except as expressly set out in these Terms, all the information contained on the Platform is provided without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are excluded. 

11.9 We acknowledge that Bookings may be made in order to allow you to attend certain events, venues or appointments for which you may have purchased a timed ticket and all Suppliers shall use all commercially reasonable endeavours to ensure that the Services are run punctually in accordance with the terms of the Contract. You acknowledge and accept, however, that neither we nor the Suppliers have any control as to whether you may be using the Services to attend such an event, appointment or a venue, and whether or not we or the Supplier were made aware of such attendance in advance or otherwise neither we nor any relevant Supplier shall be liable to you for the cost of any ticket, missed opportunity or lost amenity that you may suffer as a result of the Services running late or being cancelled. You acknowledge that the Booking prices are calculated on this basis and that time shall not be of the essence in respect of any times set out within the Contract.

12. Cancellation or modification of booking and force majeure

12.1 You do not have any right to cancel an agreement for the Services except as is set out in this clause 12. Once a Contract has been made it cannot be cancelled by you except in accordance with clause 12 below and in the event that you request that it is terminated you shall not be entitled to a refund or any reimbursement.

12.2 Notwithstanding clause 12.1, certain Suppliers or Clients may have their own cancellation or Booking modification policies and may allow you to cancel or modify a Booking. Where this is possible there shall be an option to do so set out within the relevant section of the Platform. In certain circumstances we may, on behalf of the Supplier or Client, choose to make part or full refunds of certain payments made by you in respect of a Booking.

12.3 Our right to modify/cancel a Booking: We reserve the right to cancel any Booking on behalf of the relevant Supplier and terminate the relevant Contract in the event that:

a) a payment has not been received from you in accordance with the terms of the Contract relating to that Booking (or where a payment is reversed by a payment processor);

b) you are in breach of any material term of the relevant Contract or any other contract that you may have with that Supplier; or

c) you breach any of the Conditions of Carriage while using the Services, irrespective of which Supplier was providing those Services (such that, for the avoidance of doubt, breaching the Conditions of Carriage for any single Contract shall permit us to terminate any other outstanding Contracts that you may have with any other Suppliers).

12.4 While the Suppliers shall reasonable endeavours to fulfil all Bookings, from time to time for operational reasons or due to forces outside of our reasonable control or that of the relevant Supplier, Services may need to be cancelled or withdrawn. Such cancellations may be made at short notice, although whenever a Service is cancelled in this way we shall use all reasonable endeavours to give you as much notice as we reasonably can. In the event that aBooking is cancelled by us pursuant to this clause 12.4 Zeelo may approve a refund at its discretion.

12.5 Delays relating to traffic (in the ordinary course of travel) or anything outside of the reasonable control of Zeelo or the Supplier shall not qualify for compensation or refund.

12.6 It is the Customer's responsibility to arrive at the departure point five minutes prior to the scheduled departure time. The Supplier shall use reasonable endeavours to ensure that the Service departs promptly at the scheduled departure time (unless prevented, frustrated or delayed due to an event beyond the control of Zeelo and/or the Supplier).

12.7 In the event that a reimbursement is due to you, we shall arrange for such payment to be made to the same card / bank account as the original payment for which the Booking was made. We shall pay such reimbursement to you within 20 days of receipt from the compensation request from you. If your Booking was made as part of a TravelBundle, you shall be refunded the total amount paid divided by the number of journeys associated with that Travel Bundle.

12.8 The Supplier may, for operational reasons, need to make changes to the Services between the point that you receive the Booking Acknowledgement and the relevant Services commence. If there is a significant change to the Services (for example, a change to travel dates, a substantial change to the departure time, pick up or drop off locations or a material change to the proposed schedule for the Services) you may terminate the Contract without incurring any charges and request a refund. We shall use our reasonable endeavours to notify you of such changes to Bookings using the contact details provided by you to Zeelo.

12.9 Force Majeure: Neither Zeelo nor the Supplier shall be liable or responsible for any failure to perform, or delay in performance of, any of the obligations under a Contract that is caused by a Force Majeure Event.

12.10 Any breach by you of the terms of our Privacy Policy shall be deemed to be a material breach of these Terms.

13. Suspension or cancellation of your account

13.1 We can suspend or terminate your use of the Platform at any time by suspending or terminating your Account if you are in breach of any of these Terms (including any document referred to in them) or if we have reasonable grounds to believe that you have or are likely to breach any of these Terms. 

13.2 In the event that we suspend your Account, pending further investigation of such breach, if our reason for suspending your account is sufficiently serious and amounts to a material breach of these Terms (including but not limited to a breach of the Conditions of Carriage), we may (i) cancel your Account; and (ii) notify any Suppliers with whom you have a Booking, and each such Supplier may, acting in its sole discretion, cancel any pending Booking and refund you any amounts that you have prepaid in respect of that Booking.

13.3 In the event that we cancel your Account following a material breach of these Terms, all Bookings shall terminate immediately. Depending upon the circumstances, you may be entitled to a refund of all or part of the amount you have paid in connection with any such Bookings in accordance with our cancellation policy. If you owe us or any Supplier any money at the point that your Account is terminated, we may set-off any refunds that would have been due to you to pay us and/or those Suppliers. 

13.4 In the event that we cancel or the Supplier cancel any Bookings for any reason other than a material breach of the terms of the relevant Contract or these Terms, we shall return to you any funds which we hold in respect of any pending Bookings, provided always that we reserve the right to deduct from such funds an amount equivalent to any monies which are properly due and owed to us or a Supplier.

14. Privacy

You acknowledge that we may process information (including personal data) about you, obtained from you during the course of our relationship with you. This data will be processed for the purposes of providing the Services to you and to allow us to carry out our business, as explained in our Privacy Policy.

Terms relating to your use of our website

15. Use of our Website

We permit you to use the Website only for the purpose of reading about our services and creating and managing Bookings. Use of the Website in any other way is not permitted, including but not limited to using the Website:
a) for any purpose that is unlawful under any applicable law or prohibited by these Terms;
b) to commit any act of fraud;
c) to distribute viruses or malware or other similar harmful software code;
d) for purposes of promoting unsolicited advertising or sending spam;
e) to simulate communications from us or another service or entity in order to collect identity f) information, authentication credentials, or other information (‘phishing’);
g) in any manner that disrupts the operation of our Website or business or the website or business of any other entity;
h) in any manner that harms minors;
i) to promote any unlawful activity;
j) to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;
k) to gain unauthorised access to or use of computers, data, systems, accounts or networks; or
to attempt to circumvent password or user authentication methods.

16. Uploading content to Zeelo

16.1 Whenever you make use of a feature that allows you to upload content to the Website, or to make contact with other users of the Website and/or Platform you agree that any content shall be:
r) your own original work and lawfully submitted;
s) factually accurate or your own genuinely held belief;
t) provided with the necessary consent of any third party;
u) not defamatory or likely to give rise to an allegation of defamation;
v) not offensive, obscene, sexually explicit, discriminatory or deceptive; and
w) unlikely to cause offence, embarrassment or annoyance to others.

16.2 You warrant that any such contribution does comply with those standards, and you shall be liable to us and indemnify us for any breach of that warranty. This means you shall be responsible for any loss or damage we suffer as a result of your breach of warranty.

16.3 Any content you upload to the Website shall be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.

We shall not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of the Website and/or Platform.

We have the right to remove any posting you make on the Website if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users on the Website and/or Platform do not represent our views or values.

14. Third party links and resources in Zeelo

Other than our booking pages, all content on our site is provided for general information only. Although we make reasonable efforts to update the information on our site, we make no representations or warranties and give no guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. 

18. Downtime

We do not guarantee that the Website and the Platform, or any content on it, will always be available or be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. We shall not be liable to you if for any reason our site is unavailable at any time or for any period.

19. Viruses

19.1 We do not guarantee that the Website shall be secure or free from bugs or viruses.

19.2 You are responsible for configuring your information technology, computer programmes and platform in order to access the Website and/or Platform. You should use your own virus protection software.

19.3 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website and/or Platform, the server on which the Website and/or Platform is stored or any server, computer or database connected to the Website and/or Platform. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We shall report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Platform shall cease immediately.

20. Linking to Zeelo

20.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

20.2 You must not establish a link to the Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

20.3 You must not establish a link to the Website in any other Website that is not owned by you.

20.4 The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the home page.

20.5 We reserve the right to withdraw linking permission without notice.

20.6 The Website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

20.7 If you wish to make any use of content on the Website and/or Platform other than that set out above, please contact us by email on contact@zeelo.co

21. Third party links and resources in Zeelo

21.1 Where the Website and/or Platform contains links to other sites and resources provided by third parties, these links are provided for your information only.

21.2 We have no control over the contents of those sites or resources.

General terms

22. General

22.1 Intellectual property rights: You agree and acknowledge that we own or are licensed to use all copyright, database rights, trade marks and other intellectual property rights in and to all the Platform and parts of the Website and that nothing in these Terms or otherwise shall be deemed to be a transfer of any such intellectual property rights to you or any other person. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You agree that you shall not use any of our copyright, database rights, trade marks and other intellectual property rights without our express written permission.

22.2 Variation to Terms: We have the right to revise and amend these Terms from time to time. You shall be subject to the Terms in force at the time that you make the Booking, unless any change to such terms and conditions is required to be made by law or governmental authority (in which case it shall apply to Bookings previously placed by you), or if we notify you of the change to such terms and conditions before a Booking Acknowledgement is sent to you. We may or may not provide you with a notice of the changes to these Terms and, as such, we would recommend that you review these Terms before making a Booking.

22.3 Severance: If any of the provisions of these Terms is determined by a competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision shall to that extent be severed from the remaining terms, conditions and provisions which shall continue to be valid to the fullest extent permitted by law.

22.4 Waiver: If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we shall only do so in writing, and that shall not mean that we shall automatically waive any later default by you.

22.5 Entire agreement: These Terms and any document expressly referred to in them (including the particulars of any Booking) constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter and we agree that neither of us have relied upon any statement which is not expressly set out in a Booking or in these Terms.

22.6 Governing Law & Jurisdiction: These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and submitted to the non-exclusive jurisdiction of the English courts.

23. Complaints procedure

All change requests, cancellation requests and complaints must be in writing and should be sent via email to contact@zeelo.co or via the Live Chat function on the Website or mobile app.

24. Contact us

24.1 You may contact us by using the live messaging service on the Website, by e-mailing us at contact@zeelo.co or by telephone. If you intend to write a letter to us, you should use the address set out in clause 2.1.

24.2 A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second business day after posting or if sent by e-mail, one business day after transmission.

24.3 In proving the service of any notice, it shall be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

24.4 The provisions of this clause 24 shall not apply to the service of any proceedings or other documents in any legal action.