6. Cookies and Tracking
We use cookies to improve user experience and analyse traffic. For more information, please see Zeelo’s Cookie Policy.
7. Sharing Your Data
Zeelo never sells your data. We may share your data with:
• Service providers supporting our platform, apps, and customer operations (see our subprocessors listing for the service providers that process rider data provided by schools)
• Subcontracted transport operators (e.g., for driver onboarding or trip coordination)
• Clients (e.g., schools/employers) where we operate on their behalf
• Legal authorities or regulators when required
• Auditors or consultants assisting with compliance or security reviews
We ensure all third parties process data under strict contractual obligations and in line with applicable privacy laws.
8. International Data Transfers
Where data is transferred across borders in the UK, European Economic Area (EEA), or US, we ensure appropriate regulatory safeguards are in place to ensure your personal data remains protected. Many of our subprocessors are part of the EU-US Data Privacy Framework and its UK extension. For those that aren’t, we employ Standard Contractual Clauses as defined in the GDPR to provide legal protection.
9. Data Retention
We retain personal data only as long as necessary for the purposes set out above or as required by law. Retention periods are determined based on contract requirements, legal obligations, and business needs, and are documented in our internal data retention schedule. Rider data is retained for up to two years after last inactivity unless superseded by another legal or contractual requirement.
10. Your Rights
You have rights under applicable data protection laws, including:Access your dataCorrect inaccuraciesRequest erasureObject to or restrict processingWithdraw consentData portability (where applicable)To exercise your rights, contact us at
contact@zeelo.co. We will respond within one month of receiving your request.
11. Children’s Data
Where our services involve student riders, we process children’s data under the authority of the school or parent/guardian, and always with appropriate safeguards. We do not knowingly collect data directly from children via the website.
12. Accountability and Governance
Zeelo maintains internal privacy governance processes that include regular risk assessments, data protection impact assessments (DPIAs), staff training, and oversight by a data protection officer.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Please check this page periodically for updates.
14. Contact Us
If you have questions or concerns, please contact us at
contact@zeelo.co or write to either:
• Zeelo, Inc., 859 Willard Street, Suite 400, Quincy, Massachusetts, 02169.
• Zeelo Limited, Building 423 - Sky View (Ro) Argosy Road, East Midlands Airport, Derby, England, DE74 2SA.