5. Who we share your personal information with
Drivers - We share your names with drivers in order to allow them to manage the boarding process.
Your employer or school - We may share your names and ride histories with your school or employer, as outlined in our contract with them, to report to them about the ridership on the service.
Sub-processors - we may share your personal information with data processing vendors for the purposes of providing the services which you have requested from us. Please see the list at zeelo.co/sub-processor.
You can find details of how these third parties use your personal information by looking at their privacy policies, all of which should be available on the relevant websites, or on request.
We require all organisations with whom we share your data to uphold the same standards as we commit to uphold to you, including data security measures, confidentiality, data breach notification, return or deletion of data upon termination, and assistance with data subject rights. We do not allow any of our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. Failing to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with your Sponsor and you fail to provide that data when requested, we may not be able to facilitate the provision of Services for you.
7. Third party linksOur Website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy notice or policy of every website you visit.
8. Transferring your personal across international borders
Our primary data processing location is in the UK and but we or suppliers we use may process data in other countries. Whenever we transfer your personal data out of your country, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We may transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
- Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of your country.
9. Data securityWe have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator (including the ICO) of a breach where we are legally required to do so.
10. How long do we keep your personal informationWe will keep your personal information for as long as you are our Passenger.
After you stop being a Passenger, because you have stopped regularly using our services, or your school or employer has notified us that you are no longer an employee, student or other affiliated person, we may keep your personal information for up to two years for one of the following reasons:
- to respond to any questions or complaints from you or your school or employer
- to satisfy any legal or regulatory requirements
11. MarketingWe may use your personal information to tell you about relevant services and any upcoming promotions.
We can only use your personal information to send you marketing messages if we have either your consent or a legitimate interest to do so.
You can ask us to stop sending you marketing messages at any time – you just need to contact us, or use the opt-out/unsubscribe links on any marketing message sent to you.
We will get your express opt-in consent before we share your personal data with any company other than us for marketing purposes. You can ask a third party company to stop sending you marketing messages at any time, by adjusting your marketing preferences for that company or by using the opt-out links on any marketing message sent to you.
Opting out of receiving marketing messages will not affect any communication in connection with any transaction between you and us.
12. Your rightsRights for US Data Subjects
You have certain rights which are set out in the applicable law relating to your personal information. These laws may include, but are not limited to, the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), and other similar state-level privacy regulations, and will update our practices as new laws take effect.
Please note that Zeelo does not sell personal information.
Rights for UK/Europe Data Subjects
Getting a copy of the information we hold
You can ask us for a copy of the personal information which we hold about you. This is known as a data subject access request.
You will not have to pay a fee to access your personal data, unless we believe that your request is clearly unfounded, repetitive or excessive. In such circumstances we can charge a reasonable fee or refuse to comply with your request.
We will try to respond to all legitimate requests within 30 days. Occasionally it may take us longer than a month and in that case we will notify you and keep you updated.
Telling us if information we hold is incorrect
You have the right to question any information we hold about you that you think is wrong or incomplete. We will take reasonable steps to check its accuracy and, if necessary, correct it.
Telling us if you want us to stop using your personal information
You have the right to:
- object to our use of your personal information (known as the right to object); or
- ask us to delete the personal information (known as the right to erasure); or
- request the restriction of processing; or
- ask us to stop using it of there is no need for us to use it (known as the right to be forgotten). There may be legal reasons why we need to keep or use your data, which we will tell you if you exercise one of the above rights.
Withdrawing consent
You can withdraw your consent to us using your personal information at any time. If you withdraw your consent, we will not be able to provide you with any services that depend on the data you have withdrawn consent for.
Request a transfer of data
You may ask us to transfer your personal information to a third party. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Making a complaint
Please let us know if you are unhappy with how we have used your personal information by contacting us. You also have a right to complain to the Information Commissioner's Office. You can find their contact details at www.ico.org.uk. We would be grateful for the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.To exercise any of these rights, please contact us by email at
contact@zeelo.co.