Zeelo improved an existing service, cutting costs, reducing admin time, and boosting employee satisfaction for the client
4.88/5
30%
75%
An investment company was encountering operational inefficiencies with their existing employee transportation service.
The client faced multiple transportation challenges. There was a heavy administrative burden for an in-house team, managing nine routes, ten vehicles, two operator vendors and 400 daily riders. The lack of performance visibility and contingency plans for breakdowns, resulted in an additional 12 hours of admin work per week. The absence of technology on the service led to poor employee experiences and increased frustration due to inadequate support. Furthermore, underutilized vehicles and manual reporting caused the client to spend 20% more on transportation than necessary.
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Implementing Zeelo’s comprehensive transportation management solution for an existing employee shuttle program
Zeelo introduced a fully managed transportation program tailored to the client’s needs. This included vendor management with strict SLAs, 24/7 rider support and a streamlined service to reduce administrative burden. Employees on boarded onto Zeelo’s technology platform, giving them access to a rider app for seat reservations, real-time support and live tracking of their services. We conducted an analysis with our in-house technology to optimize the client’s routes, identifying cost savings and tracking cost per rider to demonstrate the program's ROI. By taking over the existing transportation program, Zeelo significantly improved management efficiency, employee satisfaction, and overall cost-effectiveness.
Zeelo’s team is attentive and responsive. Always willing to do whatever it takes. Great overall service.
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Zeelo’s team is attentive and responsive. Always willing to do whatever it takes. Great overall service.
Zeelo’s team is attentive and responsive. Always willing to do whatever it takes. Great overall service.
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Boosting employee satisfaction and cutting costs with Zeelo transportation solutions
The rollout and implementation of the Zeelo service led to remarkable improvements for the client. Employee satisfaction reached an all-time high, with an average rider rating of 4.88 out of 5 across all trips. Route optimization and the removal of underutilized services resulted in a 30% cost savings, significantly reducing transportation expenses. Administrative time dedicated to managing the transportation program was cut by 75%, freeing up valuable resources for other critical tasks. Overall, Zeelo’s comprehensive transportation solutions not only streamlined operations but also enhanced the employee experience, making the program more efficient and cost-effective.
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