Zeelo improved an existing service, cutting costs, reducing admin time, and boosting employee satisfaction for the client

The client faced operational inefficiencies managing employee transport. Their in-house team handled 400 riders daily across nine routes and ten vehicles, with an administrative burden of 12 hours weekly. Poor employee experiences resulted from a lack of technology and support. Manual reporting led to underutilized vehicles and unnecessary spending. To streamline operations, enhance satisfaction, and optimize costs, the client turned to Zeelo for an end-to-end managed service.

4.88/5

Rider rating across all trips

30%

Optimized savings identified by removing underutilized services

75%

Reduction in admin time otherwise spent on managing transport
CHallenge

An investment company was encountering operational inefficiencies with their existing employee transportation service.

The client faced multiple transportation challenges. There was a heavy administrative burden for an in-house team, managing nine routes, ten vehicles, two operator vendors and  400 daily riders. The lack of performance visibility and contingency plans for breakdowns, resulted in an additional 12 hours of admin work per week. The absence of technology on the service led to poor employee experiences and increased frustration due to inadequate support. Furthermore, underutilized vehicles and manual reporting caused the client to spend 20% more on transportation than necessary.

Solution

Implementing Zeelo’s comprehensive transportation management solution for an existing employee shuttle program

Zeelo introduced a fully managed transportation program tailored to the client’s needs. This included vendor management with strict SLAs, 24/7 rider support and a streamlined service to reduce administrative burden. Employees on boarded onto Zeelo’s technology platform, giving them access to a rider app for seat reservations, real-time support and live tracking of their services. We conducted an analysis with our in-house technology to optimize the client’s routes, identifying cost savings and tracking cost per rider to demonstrate the program's ROI. By taking over the existing transportation program, Zeelo significantly improved management efficiency, employee satisfaction, and overall cost-effectiveness.

Zeelo’s team is attentive and responsive. Always willing to do whatever it takes. Great overall service.

Site Contact
Management

Zeelo’s team is attentive and responsive. Always willing to do whatever it takes. Great overall service.

Site Contact
Management

Zeelo’s team is attentive and responsive. Always willing to do whatever it takes. Great overall service.

Site Contact
Management
Impact

Boosting employee satisfaction and cutting costs with Zeelo transportation solutions

The rollout and implementation of the Zeelo service led to remarkable improvements for the client. Employee satisfaction reached an all-time high, with an average rider rating of 4.88 out of 5 across all trips. Route optimization and the removal of underutilized services resulted in a 30% cost savings, significantly reducing transportation expenses. Administrative time dedicated to managing the transportation program was cut by 75%, freeing up valuable resources for other critical tasks. Overall, Zeelo’s comprehensive transportation solutions not only streamlined operations but also enhanced the employee experience, making the program more efficient and cost-effective.

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