Fidelity International was managing a commuter service with inefficiencies and a lack of ridership insights. Their previous operator provided no data on ridership, making it difficult to optimize the service. This inefficiency led to high operational costs and underutilized vehicles. The company needed a partner who could provide comprehensive ridership data, optimize routes, and improve operational efficiency while reducing costs and enhancing employee satisfaction.
Zeelo provided a data-driven transportation solution for the investment company. By analyzing ridership data, Zeelo identified underutilized routes and optimized vehicle sizes, removing low-occupancy journeys. Zeelo’s technology platform delivered real-time ridership insights for the first time in 22 years, allowing for informed decisions and service improvements. The service also reduced internal management time and resources, streamlining operations and cutting costs per rider.
Zeelo's data-driven transportation solution significantly impacted Fidelity International. The optimization of routes and vehicle sizes led to annual savings of $420,000. Employees reported increased satisfaction, with 83.1% indicating improved mental wellbeing due to the enhanced service. Additionally, the service's efficiency led to substantial cost savings for employees, with 42% estimating weekly savings of more than $30. The ridership data provided valuable insights, helping the company make informed decisions for the first time in 22 years. Furthermore, 98% of riders recommended their workplace because of Zeelo, highlighting the service's positive impact on employee satisfaction and overall operational efficiency.