Zeelo improved a commuter shuttle with technology and reliable operators, providing end-to-end management to boost employee satisfaction.
23%
3
4.8
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Operational challenges and low ridership prompted the need for a comprehensive service
The software company faced issues with their previous commuter service, including inconsistent operations and lower employee satisfaction. With the need to increase operational efficiency and enhance the overall transportation experience for their employees, the company sought a solution that could deliver reliable and effective service. They required a partner who could take over the existing program, improve operational metrics, and boost rider satisfaction. This led them back to Zeelo, aiming for a complete revamp of their commuter service to address these challenges and ensure a smooth, efficient experience for their employees.
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Deploying a tech-driven, fully managed service to boost efficiency and satisfaction
Zeelo took over the commuter program and launched a comprehensive service designed to meet the client's needs. The solution included a fully managed service with 100% driver app usage and live tracking, ensuring high operational efficiency. Zeelo’s technology platform provided real-time updates, allowing for 98% on-time service. Additionally, the introduction of advanced features such as the rider app enabled employees to have a seamless and efficient commuting experience, with 24/7 support available for any issues. This comprehensive approach not only improved operational metrics but also significantly boosted employee satisfaction by streamlining administrative tasks and reducing admin time.
The Customer Service Team and Account Managers have been so hands on and dedicated to making sure we have a smooth, cost efficient, and optimized service that is great for our business and employees.
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The Customer Service Team and Account Managers have been so hands on and dedicated to making sure we have a smooth, cost efficient, and optimized service that is great for our business and employees.
The Customer Service Team and Account Managers have been so hands on and dedicated to making sure we have a smooth, cost efficient, and optimized service that is great for our business and employees.
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Boosting ridership and satisfaction through efficient, tech-driven commuting programs
The deployment of the tech-driven, fully managed service by Zeelo had a significant positive impact on the software company. Within three months, ridership increased by 23%, with 96% of riders reporting a very positive experience.. The advanced technology platform and live tracking ensured 98% on-time service, greatly enhancing operational efficiency. Employee satisfaction soared, reflected in an overall rider rating of 4.8. Additionally, the seamless and efficient commuting experience reduced administrative burden, allowing the company to focus more on core operations and employee engagement. This comprehensive service not only addressed the initial challenges but also fostered a more connected and productive workforce.
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